Telephone, Internet and Cable TV
Introduction
Brookfield's telecommunication services program includes the management of cabling facilities and infrastructures. Brookfield concerns encompass compliance with electrical codes and industry standards, room access security, orderly installation and removal of cables and conduits and providing facilities for incumbent and competitive service providers. This includes the entrance cables which feed the building, main distribution frames, point of presence rooms occupied by local access providers, riser rooms that house conduits and distribution points, conduit systems that fiber optic and enhanced copper cables are fed through and the base building copper cable systems that services each floor.
Management practices are intended to ensure that the limited facilities are utilized effectively, to maintain the performance of the infrastructure, simplify installations, reduce lead times, enhance security, provide a broader range of service options and assist tenants in implementing quality telecommunication solutions.
Not all vendors are provisioned to deliver services in the building, refer to the attached list for approved service providers.
Service Requests
Requests for Telecommunication Services applies to any service that requires work to be performed in a Riser Room or the Main Terminal Rooms (MTR). Work such as the moving of Centrex lines, adding an additional cable TV feed, installation of additional telephone trunks, adding data networking facilities, or extending a LAN to another floor will all likely require access to the riser rooms and or the MTR and thus a Telecom Service Request and an Access Request will be required.
All requests for telecommunications services are to be directed to the Service Centre. The Service Centre will require a brief summary of the work, date(s) the installers that will be on site and the name of the company performing the work.
The Telecom Manager will then contact the tenant to assist with making the necessary arrangements. The tenant will be asked to supply Brookfield with the following details:
Before Installation
- Supplier(s) of the access line and service
- Type of telecommunication service Voice, Data, Internet, Video, Music, TV
- Telecommunication service name i.e. Transparent LAN, DID line, IBL, @Home, DSL
- Companies installing cabling or equipment
- Specifications and quantity of each type of cable
- Start and End point of each cable that passes through a Riser Room
- Specific Dates and Time service is being installed
After Installation
- Reconfirm quantity of each type of cable
- Circuit numbers and cable pairs utilized for each service
The installation work will be inspected after completion and any work that does not conform to the design criteria will have to be corrected within (5) five working days.
Access Requests
Access requests are required each time installation or service work is performed. Complete an Access Request form and fax it to Tenant Services a minimum of 48 hours prior to the work being performed. Service companies that do not have valid access requests will not be given access to building facilities and may be asked to leave the premises.
Cable Installations
All cabling including vertical runs through the riser system and horizontal runs within the tenant’s premises require approvals. Refer to the Design Criteria Manual for further details on standards and requirements.
Please phone in your request as soon as possible, even if all the details have not been finalized. The process can be initialized by calling the Service Centre at 310-SERV. Brookfield's Telecommunication Manager will follow up as soon as possible.
Minor installations of one (1) to five (5) cables of the same type being installed by a single vendor require a minimum of two (2) working days for review and approval.
Installations that involve two (2) or more vendors or a variety of services or cable types require five (5) working days notice.
The tenant should ensure that the following items are addressed:
- All designs must be reviewed and approved by the Electrical Consultant. The cost of the review will be at the tenant’s expense. These costs may be eliminated by having the Base Building consultants provide the design service on behalf of the tenant.
- Provide layouts of all equipment within the telephone/computer room, including elevations of racks showing cable identifications.
- No equipment or termination blocks are to be installed in the riser rooms.
- Obtain the necessary permits as required by the City of Calgary.
- Restore all fire stopping penetration immediately.
- As-Built drawings must be submitted to the landlord within 30 days of completion of the work.
Brookfield's Telecommunication Manager will review all installations. Work that does not conform to building standards and electrical code must be repaired or replaced within five (5) working days of receipt of notice. If the situation is not remedied within the required time frame, Brookfield reserves the right to undertake corrective action at the tenant’s expense.
Connecting New Circuits on the Base Building Cable
The base building electrical contractor, Western Electrical Management, is the only vendor authorized to perform jumpering connections on the Main Distribution Frame and in the Riser Rooms. This will primarily impact the installation of new telephone lines and slow speed data circuits.
The charge for this service will be:
$25.00 per order plus $15.00 per each terminated pair
Cabling System Replacements and Move Outs
When major changes are made in a telecommunication service the tenant is responsible for ensuring all abandoned cables and jumpers are removed. A major change may involve activities such as:
- relocating offices
- converting from analogue to digital trunking
- replacing Centrex with a PBX
- changing a LANs cabling structure
- converting from copper to fiber optic cabling
The removal work can be performed by Western Electrical Management at their standard rates. If performed by another contractor, special provision will have to be arranged at additional costs.
When relocating offices, removal of horizontal cable in the tenants premises and any riser cables that have been installed for a tenant's exclusive use must be removed unless otherwise agreed to by Brookfield. If Brookfield chooses to allow the cable to remain in place, the ownership of that cable will revert to Brookfield.
Internal Wireless Systems
The tenant will consult with Brookfield with regards to the installation of any wireless radio, telephone or data communication systems and facilities prior to commencing installation. Wireless telephone and data systems that require the installation of transceivers throughout the office space are of particular interest. This excludes individual cordless telephone sets and cordless PC peripherals.
Spread Spectrum, Two-way Radio and Satellite Wireless Services
The installation of any form of spread spectrum or two-way radio transmitter or satellite receiver dish within the tenant’s space is not permitted. Contact Brookfield with regards to any such requirements.
This excludes cellular telephones, pagers and two-way radio receivers.
Telecommunication Local Access Service Providers
Brookfield is entering into national licensing agreements with many of the telecommunication service providers. We understand the importance of providing the broadest possible range of service providers from which to choose from and to ensure a level playing field for all participants. Brookfield is endeavoring to accommodate as many service providers as possible but as there are now more than ten telecom companies requesting access it is unlikely that space and facilities will be available to accommodate them all.
Agreements have been finalized or grandfathered with a number of providers as follows, updates will be provided as required:
Approved
- Allstream formerly AT&T Canada,
- Bell Intrigna - All Services
- Cypress Communications (Canada) Inc.
- London Connect formerly GT Group Telecom - All Services
- Enmax Envision
- Shaw Fiber Link - All New Services
- Telus Advanced Communications
Grandfathered
- Any service that was installed prior to March 2000
- Telus Communications Inc. - limited to the provisioning of voice services on existing base building copper cables. Service that requires the installation of fiber optic cable or enhanced copper cable such as Category 5 and data services are not approved.
- Shaw Cable - Television service
Not Approved
- Telus Communications Inc. - services that require fiber or enhanced copper
- Max Link - All Services
- Enmax - All Services
- Shaw Big Pipe
- Shaw @ Home Internet
Interim Agreements
In some cases interim agreements for individual services have been approved on an exception basis. These approvals require one (1) to five (5) weeks to arrange. It is our intention that longer term agreements will be established with a number of additional providers in the near future.